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SHIPPINGU.S. SHIPPINGRetro City Sunglasses currently offers Ground and Express shipping. We ship packages by the United States Postal Service. On rare occassions, we will ship by FedEx Ground. U.S. GROUND SHIPPING: Ground shipments arrive within 4 - 7 business days after the order is placed. For shipments to Alaska or Hawaii, please allow an additional 2 business days for delivery. Please see the table above for Ground Shipping rates (rates are determined according to order the total). U.S. EXPRESS SHIPPING: Express shipments arrive within 1 - 3 business days after the order is placed. Order must be placed by 12PM EST (during normal business days, Monday through Friday) to ensure 1-to-3-day delivery. If order is placed after 12PM EST, please allow an extra business day for delivery. Orders placed on Saturday by 12PM EST will arrive either Monday or Tuesday. Signature may be required for delivery. For shipments to Alaska or Hawaii, please allow an additional 2 business days for delivery. Express delivery is not available to PO boxes. Please see the table above for Express Shipping rates (rates are determined according to order total). IMPORTANT NOTE: For each shipping method, please allow 1 to 2 additional business days for delivery if order is placed on or the day before a holiday. During major holidays (Thanksgiving, Christmas, and New Years) please allow an additional 2 to 3 business days for delivery. back to the top FREE GROUND SHIPPINGRetro City Sunglasses is happy to offer free Ground shipping on orders $50.00 and over to all U.S. residents. Ground shipments arrive within 4 - 7 business days after the order is placed. For shipments to Alaska or Hawaii, please allow an additional 2 business days for delivery. Free shipping only applies to orders shipped within the United States. If your order qualifies for free shipping, please choose the "GROUND SHIPPING" method at checkout.back to the top INTERNATIONAL SHIPPINGCanada is the only country outside of the U.S. that Retro City Sunglasses ships to. At the moment, we only offer Express Shipping for orders shipped internationally. Express International deliveries to Canada arrive within 5 - 9 business days after the order is placed. You will receive a tracking number with Express International shipments. Please see the table below for Express International shipping rates (rates are determined according to order total). IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: If your package does not arrive within the specified time, please contact us. We will open an inquiry to locate your package. It takes around 45 days to complete an inquiry and find out the location of your package. If your package is not found by the end of the 45-day period, we must file a claim with the United States Post Office. It takes 75 days to process a claim with the United States Postal Service. A refund for your order will be processed at the end of the 75-day period. No refund will be given until the end of the 75-day period. back to the top TRACK YOUR PACKAGEOrders are shipped out 48 to 72 hours after the order is processed. You will receive a tracking number for your package by email within that time frame. Most packages can be tracked at USPS.com. If your tracking number emailed includes "FedEx" in the subject line, you may track your package at FedEx.com.If you did not receive a tracking number, please contact us to request a tracking number. Please keep in mind that holidays delay shipments by up to 3 business days and orders (except Express shipments) ship out within 48 - 72 hours after the order is placed. back to the top ORDERINGHOW TO PLACE AN ORDERIn order to place an order on retrocitysunglasses.com, click the "ADD TO CART" button on the product page. You will be taken to the "Shopping Cart" page, where you may increase the quantity of the items in your shopping cart. You may return to the product and category pages by clicking on the "Continue Shopping" link. When you have finished adding merchandise to the shopping cart, you may checkout your items by clicking on any "Cart" button on the website. Cart buttons may be found in the menu to the left or in the two menus at the top of the website. Please follow the same instructions if you are ordering from outside of the United States, except that when you get to the checkout pages, select an "International" shipping method.back to the top PAYMENT METHODSRetro City Sunglasses currently accepts Visa, Mastercard, Discover Card, and PayPal.back to the top CHANGE OR CANCEL YOUR ORDERPlease contact us if you would like to change or cancel your order. Please make sure that our emails do not get filtered into your spam or bulk email folders. Please keep our email on your email "safe list" in order to ensure receipt of emails from our website (ending in "@retrocitysunglasses.com").back to the top INTERNATIONAL ORDERSWe only accept international orders from Canada. If you would like to place an order from a country outside of the United States, please follow the regular order process. When you are ready to checkout, please select an "International" shipping method at checkout.back to the top SALES TAXSales tax is only applied to orders that are shipped to New York.back to the top COUPONSTo use an Retro City Sunglasses coupon, please enter the coupon code into the "Coupon" field at checkout.back to the top WHOLESALE INQUIRIESIf you would like to purchase our products in wholesale quantities and prices, please contact us.back to the top RETURNS AND EXCHANGESRETURN POLICYAt Retro City Sunglasses, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we will accept your merchandise in it's original condition within 14 days after original receipt of your order for a refund, minus the original shipping charges. Sale and clearance items are final sale and may not be returned.IMPORTANT: Returned merchandise will be inspected upon receipt. All returned merchandise must be in original condition in order to receive a refund or exchange. No credit or exchange will be processed if the merchandise shows signs of use or damage. Our return policy does not cover accidental damage or wear of product caused by customer. back to the top HOW TO MAKE A RETURN OR EXCHANGEBefore returning your merchandise, please fill out the Return/Exchange Form at the bottom of this section. Immediately after doing so, you may return your merchandise. To return your merchandise...
IMPORTANT NOTE: Returns are only accepted within 14 days of original receipt of merchandise. Merchandise will not be accepted for returns and exchanges if it is returned after 14 days of original receipt. Sale merchandise is not eligible for a refund. back to the top RETURN / EXCHANGE FORMback to the top PRIVACY AND SECURITYPRIVACYRetro City Sunglasses understands the importance of protecting your privacy. We use the necessary physical and electronic means to keep your information confidential. We do not give out your personal or financial information to third parties. All information collected from you will remain private and confidential.back to the top SECURITYWe want your shopping experience at Retro City Sunglasses to be safe and secure. We use Secure Socket Layer (SSL) encryption technology to transmit your order. This prevents unauthorized parties from gaining access to personal and confidential information. Your credit card info, payment information, and contact information will be protected. When you enter our checkout page, the SSL-enabled area of our website, a lock appears in your browser and "http" in the URL changes to "https", indicating that any data transferred between the web site and the browser is secure. Your browser may also give you a pop-up message saying that you are about to enter a secure area.back to the top OUR GAURANTEEAt Retro City Sunglasses, we gaurantee that you will receive the highest level of customer service. If you have any concerns about your order, we gaurantee that we will do all that we can to address your concerns. We want your experience at Retro City Sunglasses to be 100% satisfactory. We have a fast customer service response time and two methods of contact so that you may reach our staff quickly and easily.If you have anymore questions or concerns regarding our privacy and security policy, please contact us. back to the top ABOUT USWHO WE ARERetro City Sunglasses is your complete source for Retro Wayfarer Sunglasses and Vintage Style Shades. We have one of the largest selections of Retro Wayfarer Sunglasses you will find on the web. We are known for our wide range of designs and colors in the Wayfarer Sunglasses line. If you don't find a style or color you are looking for on our website, contact us!back to the top HOW WE GOT STARTEDRetro City Sunglasses began in 2009 by 25-year old web and graphic designer, Jihan Shareef, from New York: "I'm a major sunglasses fiend. If it was retro, I had to have it. If it was funky, it needed to be a part of my collection. Most of my closest friends are collectors of funky shades as well and we all realized that there was a serious lack of affordable, funky, retro, and colorful shades. That's how I started Retro City Sunglasses." By offering excellent customer service and high quality products, we are becoming the top source for Retro Style Sunglasses.back to the top OUR GAURANTEEAt Retro City Sunglasses, we gaurantee that you will receive the highest level of customer service. If you have any concerns about your order, we gaurantee that we will do all that we can to address your concerns. We want your experience at Retro City Sunglasses to be 100% satisfactory. We have a fast customer service response time and two methods of contact so that you may reach our staff quickly and easily.back to the top OUR CUSTOMERS SAYHere's what our customers say about us..."Thanks again guys for the superb business!" - Blake B., TX back to the top OUR BLOGOur Retro City Sunglasses blog, covers the latest celebrity sunglasses fashion and funky style. We're major fans of Brian Donnelly (tag name, KAWS), so you're also going to see a lot of the latest news on brands like, OriginalFake, and other vinyl toys. At the Retro City Sunglasses blog, you can also find exclusive deals and coupons for retrocitysunglasses.com.back to the top FIND US ON...You can find us on the following Social Networks and Shopping Networks. Friend us on any of the following networks to receive 10% off your next order (please email us with the name of the network and your username on the network to receive the 10% coupon):
CONTACT USCONTACT US BY EMAILYou may email us at inquiries [at] retrocitysunglasses.com or you may email us using the form below. IMPORTANT! Please make sure that our emails do not get filtered into your spam or bulk email folders. Please keep our email on your email "safe list" in order to ensure receipt of emails from our website (ending in "@retrocitysunglasses.com").Please make sure that our emails do not get filtered into your spam or bulk email folders. Please keep our email on your email "safe list" in order to ensure receipt of emails from our website (ending in "@retrocitysunglasses.com"). back to the top CONTACT US BY LIVE CHATYou may also contact us using our Live Chat feature. When the Live Chat feature is off, you may use our email form above.back to the top CONTACT US BY MAILDo not ship USPS Express mail to our mailing address.RetroCitySunglasses.com PO Box 24354 Brooklyn, NY 11202 back to the top WHY DON'T YOU HAVE A PHONE NUMBER?At the moment, Retro City Sunglasses does not provide phone support but we have three ways for you to reach us: by email, postal mail, and Live Chat. In the near future, we hope to intergrate phone support with our website.back to the top | |||
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