Why We're Closed and How It Affects Your Order
Why are you closed?
We will be closed for a staff vacation from July 13th 2017 to July 21st 2017. This only means that no orders will ship during this time. However, you may still place an order while our office is closed. Although the reply times will be delayed by 48 to 72 hours, customer service will still answer emails and monitor our Instagram.
Can I still place an order while your office is closed?
Yes! All orders placed during this time will ship on July 24th. Once your order ships, you will receive a shipment confirmation email.
What if I have a question about an order I placed before July 13th?
Have no fear! While we are closed, customer service will still answer emails. Our normal response time for customer service emails is 24 hours or less. But while our office is closed, response times will be delayed by 48 to 72 hours. However, though we are away, we are committed to offering the same stellar customer service that we offer during our open hours.
If I place an order while you're closed, when will my order ship out?
Once our office opens again, your order will be processed for shipment on July 24th.
How can I contact you while your office is closed?
Please contact us directly at hello@retrocitysunglasses.com with any questions. Since our office is closed, responses may be delayed by 48 to 72 hours.