Why We're Temporarily Closed and How It Affects Your Order
Why are you closed?
We will be closed from June 20th to June 23rd, 2017 while we make necessary upgrades to our website and order fulfillment operations. This only means that no orders will ship during this time. However, you may still place an order while our office is closed. Although our office will be closed, customer service will still be answering emails and monitoring our Instagram.
Can I still place an order while your office is closed?
Yes! All orders placed during this time will ship on June 26th. Once your order ships, you will receive a shipment confirmation email.
What if I have a question about an order I placed before June 20th?
Have no fear! While we are closed, customer service will still be answering emails. Though we are away, we are committed to offering the same stellar customer service that we offer during our open hours.
If I place an order while you're closed, when will my order ship out?
Once our office opens again, your order will be processed for shipment on June 26th.
How can I contact you while your office is closed?
Please contact us directly at hello@retrocitysunglasses.com with any questions.